Cann privacy notice

Johnson Technology LLC · Updated November 7, 2026

Information the service processes

Cann processes account information such as your email, profile and username; tasks, planner notes, saved memories, conversations, prompts, attached images and generated-file specifications; connected calendar information you authorize; and membership and transaction-verification information. Supabase provides account authentication and database services. We use browser storage or encrypted native storage to keep you signed in and remember preferences.

AI answers and current information

The Cann AI chatbot processes prompts, attachments and relevant information retrieved from your connected workspace using OpenAI to produce answers and files. When you request current public information, Cann can use OpenAI web search. Avoid submitting information you do not want these providers to process. AI answers can be incorrect; check important information and source links.

Safety and response reports

Prompts, relevant recent conversation, attachments, tool content and draft responses may be checked by OpenAI’s moderation service before Cann responds. Requests identified as crisis disclosures or harmful input are not saved as new chat messages by Cann. Ordinary allowed conversations remain in your chat history. Cann requests that generated response state not be stored by OpenAI; provider security and retention practices still apply. Safety diagnostics contain policy categories and processing stages, without prompt text or account identifiers. Response reports store the reported message reference and chosen reason in backend audit records, without copying the response or recording the reporter’s identity. Authorized operators may review the original reported response while it remains available. Reports are not an emergency service.

Premium task insights use existing personal tasks. Conversation exports are downloaded to your browser or shared through your device; protect exported files and shared destinations.

Calendars and purchases

Calendar access requires separate authorization. Cann reads connected events to display your schedule and, when requested, help plan your day. You can disconnect a calendar from Planner and revoke access with the calendar provider. Calendar access tokens are encrypted on the server. Microsoft integrations require separate configuration; GCC High information is excluded from AI calendar retrieval unless its operator explicitly enables that use.

Stripe handles web subscriptions. Store subscriptions, where enabled, use Google Play or Apple. Those providers process payment details under their own policies. Cann stores membership status and verification records; native purchase receipts are encrypted on the server. Deleting Cann does not cancel a store subscription: manage renewal with the relevant store.

Use, access and sharing

Information is used to operate your account, provide requested features, maintain security and usage limits, and support you. Authenticated account data is protected by ownership checks and database access rules. Hosting is provided through Cloudflare. Data is processed by the providers needed to deliver the service and may be processed outside your location. This notice does not promise that any system is completely secure.

Your controls and retention

You can delete chats, planner notes and saved memories in the app, disconnect calendars, and request permanent account deletion in Settings. Account deletion requires confirmation and may require transferring owned teams or removing stored files. Service providers may retain backups or operational records under their own retention practices; payment providers may retain transaction records. Your data remains available in your account until you remove it or your account, subject to service operation and these retention limits.

Support and privacy questions

Use the Help button in Cann to contact help@johnsontechnology.org. Do not email passwords, authentication codes or payment-card details.

Account-deletion instructions · Service terms